Comfort and safety are a top priority for our Guests, Residents & Staff. We love to be able to make your stays with us enjoyable, relaxing and fun. It’s why we enjoy hospitality – we’re people people, and we enjoy hosting. Unfortunately, a very small percentage of Guests (and they are only a small percentage), can make the stay of others miserable. These are those “Rogue Guests”. Few in numbers they might be, but Rogue Guest behaviour impact, can have a significant and detrimental affect on others. Has your stay away, either for business or pleasure, ever been ruined by the behaviour(s) of other less respectful guests?
Accommodations Least Wanted Membership
La Vida On Anzac Management and staff have a passion for great service delivery, and we want all people from all backgrounds to enjoy their stay with us. La Vida On Anzac sits right in the heart of the conception of a blacklisting and alert system developed to stamp out Rogue Guests, ensuring better stays for better guests. Developed right here, and the first Member to sign up, Accomms Least Wanted (ALW) was launched at the beginning of September 2020! Finally a formal Guest Blacklist and alert platform is available for accommodation providers.
Accomms Least Wanted was born out of sheer frustration, of having no formal, and independent way of blacklisting Rogue Guests and letting other providers know about the risk of taking the same guest into their facility. It’s only in recent times that Online Travel Agents (OTA’s – eg, booking.com) have allowed a guest to be blacklisted on their own platforms, but all that does is blacklist a Guest to your own facility, and no alert system is provided. It also does not stop the same Rogue Guest using another platform to book further accommodation. Some large Hotel chains also have their own blacklist system, but again, it is only relevant to the hotel chain itself. Other providers are left in the dark.
We joined ALW, not just so we could screen the bad apples out, the Rogue Guests, but so that you as our Guests, can be assured that we are taking measures to ensure that you, have a more enjoyable and trouble free stay. ALW ensures better stays for better guests. Now when we receive a booking or enquiry, we can check to see if a potential guest has been previously blacklisted, and if they have, we can see the reason why. This allows us to make an informed decision on whether we will accept the booking or turn them away! We now also receive notifications from local providers and our local Police of any Rogue Guest to be on the alert for. This risk minimisation process is invaluable to the safety, comfort and security of our Guests, and Staff.
Better Stays for Better Guests
So when looking for accommodation in the future, and you see ALW Membership Disclaimers, book with confidence. Book with confidence, knowing that Rogue Guests are being screened out and the venue is ensuring better stays for better guests.